Job Description

We are seeking a skilled and reliable IT Support Specialist to provide technical assistance and support for hardware, software, and network-related issues within the organization. The ideal candidate will ensure smooth day-to-day IT operations, troubleshoot technical problems efficiently, and support employees with their technology needs. This role requires strong problem-solving skills, technical expertise, and a customer-focused mindset.

Key Responsibilities

Provide first-line technical support for hardware, software, and network issues.
Install, configure, and maintain computer systems, applications, and IT equipment.
Troubleshoot and resolve technical problems in a timely manner.
Manage user accounts, permissions, and access rights.
Support setup and maintenance of office networks, printers, and other devices.
Monitor system performance and ensure IT infrastructure stability.
Assist in data backup, recovery, and system security procedures.
Document technical issues and maintain IT support records.
Train employees on basic IT systems and tools when required.
Escalate complex issues to higher-level IT teams or vendors as needed.

Requirements

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
1–3 years of experience in IT support or a similar technical role.
Strong knowledge of Windows/Mac OS, networking, and common business software.
Familiarity with hardware troubleshooting and system maintenance.
Good understanding of IT security principles and best practices.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.

Preferred Skills

Experience with helpdesk or ticketing systems.
Knowledge of cloud services (e.g., Microsoft 365, Google Workspace).
Basic understanding of cybersecurity practices.
Experience in network configuration and troubleshooting.
Ability to work under pressure and handle multiple support requests.
Certifications such as CompTIA A+, Network+, or equivalent (a plus).