Job Description
We are looking for a proactive and well-organized Customer Support and Admin Officer to handle customer inquiries and provide comprehensive administrative support to ensure smooth daily operations. The ideal candidate will be responsible for delivering excellent customer service while efficiently managing office-related tasks, documentation, and coordination activities. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Maintain and update customer records and databases.
- Handle administrative tasks including filing, documentation, and data entry.
- Assist in scheduling meetings, managing calendars, and coordinating office activities.
- Support internal teams with day-to-day operational requirements.
- Resolve customer complaints and escalate issues when necessary.
- Prepare reports, correspondence, and other business documents as required.
- Ensure proper handling of confidential information.
Requirements
- Bachelor’s degree in Business Administration or a related field (preferred).
- 1–2 years of experience in customer service or administrative roles.
- Strong verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Good organizational and time management skills.
- Ability to work independently as well as part of a team.
- Strong problem-solving abilities and attention to detail.
Preferred Skills
- Experience in a customer-facing or office administration environment.
- Familiarity with CRM systems or customer support tools.
- Ability to handle multiple tasks and prioritize effectively.
- Professional and positive attitude with strong interpersonal skills.
- Basic understanding of office management procedures.
- Ability to work under pressure and meet deadlines.